Request Warranty Replacement (RMA)

Location

Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia-Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory (the)
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, Democratic Republic of
Cook Islands
Costa Rica
Côte D'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See
Honduras
Hong Kong, SAR of China
Hungary
Iceland
India
Indonesia
Iran, Islamic Republic of
Iraq
Ireland
Isle Of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territory, Occupied
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Republic Dominicana
Réunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena, Ascension and Tristan Da Cunha
Saint Kitts And Nevis
Saint Lucia
Saint Martin (French Part)
Saint Pierre and Miquelon
Saint Vincent and The Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten (Dutch Part)
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Your Contact Info

First Name

Last Name

Company Name (if applicable)

Email Address

Confirm Email Address

Your Kingston product

Product Type

Memory
Solid-State Drives
USB Drives
Memory Cards
Card Readers
Wireless
Hub

Product Number

Please choose the part number based on the capacity of your Flash product. The part number may also vary based on a specific design (i.e., DT109B/16GB and DT109K/16GB).

Quantity

The correct information to place in this field relates to the number of actual memory products you are having a problem with.

If the product has multiple pieces in it (e.g., a USB drive with a separate cap and lanyard), this qualifies as a single product and you should enter "1" in this field.

Revision Number

Most memory products will contain a Revision Number. This number is used to help identify your product. Please refer to the illustration below to locate the Revision Number on your Kingston memory product.

Revision Number ts revision box green

Work Order Number

If you have difficulty locating the Revision Number, then look for a number in the following format:

Example of Revision Number: 9911111-111.A11LF

Please note, the (99) and/or (LF) may not be present.

Please describe the problem

Please provide details about the problem you are experiencing and what troubleshooting you have tried.

How long has this part been trouble-free?

Never
Less than 6 months
More than 6 months

What system or device are you using?

3Com
ABIT
Acer
Acros
Adaptec
ADATA
AIC
AIPTEK
AIWA
Alcatel
AMAX
Amazon
Aopen
Apple
ARBOR
Argus
Arima/Rioworks
ASRock
AST
ASUS
AT&T/NCR
Audiovox
Averatec
Barnes & Noble
BCM
BenQ
Biostar
BlackBerry
Blackmagic Design
Brother
Canon
Casio
Chaintech
Circuit City
Cisco
ClearCube
Clevo
Compal
Contax
Corsair
Creative
Crucial
CTX
Dell/Alienware
DFI
Digisette
Digital
DJI
D-Link
Dopod
DXG
Dynabook
EliteGroup (ECS)
eMachines
Epox
Epson
E-TEN
Everex
EVGA
FIC
Foxconn
Fuji
Fujitsu
G.SKILL
Garmin
Gateway
GE
Getac
Gigabyte
GoPro
Hitachi
HP/HPE
HTC
Huawei/xFusion
Hynix
IBM
I-Mate
Innostream
Intel
IronKey
Iwill
Jenoptik
JVC
KDS Computers
Kodak
Konica Minolta
Kyocera
Largan
Leica
Lenovo
Leo
Lexmark
LG Electronics
Logitech
LSI Logic
Magellan
Magnex
Marantz
MAXDATA
MEDION
Micron
Microsoft
Minolta (Konica)
MiTAC/Tyan
Mitsubishi
Motion Computing
Motorola
MSI
Mustek
NCD
NEC
Newisys
Nikon
Nilox
Nintendo
Nokia
Nutanix
NZXT
O2
Okidata
Olivetti
Olympus
OM System/Olympus
Orange
Oregon Scientific
Packard Bell
Palm
Panasonic
Pantech & Curitel
PARS
Patriot
Pentax
Philips/Magnavox
Polaroid
Portwell
Praktica
Pretec
Psion
QDI
QMS (see Konica)
QNAP
Qtek
Quanta
Razer
RCA
Ricoh
Rollei
Sabio
Sagem
Salora
Samsung
Sanyo
Sapphire
SeaMicro
Sendo
SGI
Sharp
Shuttle
Siemens Nixdorf
Sigma
SiPix
Snap Appliance
SoftLayer
Soltek
SONICblue
Sony
SOTEC
SOYO
Sun/Oracle
Supermicro
Synology
Tadpole
Targa
Tatung
TeamGroup
T-Mobile
TomTom
Toshiba
Toys R Us
Transcend
Trust
Twinhead
UMAX
Uniwide
Valve
Via
ViewSonic
Vivitar
VK Mobile
Vodafone
VuPoint
WinBook
Wiwynn
xcute
Xerox
ZOTAC
Other

This refers to the manufacturer of the computer, motherboard or other device you are using the Kingston product with (i.e., Apple, Asus, Samsung, Toshiba, etc). This does not refer to Kingston itself.

Manufacturer

Model Name

This refers to the model of your computer, motherboard or other device (i.e., iPhone 5, Sabertooth Z87, Galaxy S4, Satellite S55-A5352, etc).

Operating System

Android
Apple IOS
Linux
Mac OS X
Other
Windows 10
Windows 11
Windows 7
Windows 8
Windows Server 2008
Windows Server 2012
Windows Vista
Windows XP

Shipping Address

Address 1

Address 2

Address 3

City

State

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

State

Zip / Postal Code

Phone Number

RMA Type

Advanced Replacement (credit card required)
Standard Replacement
Discontinued Part Process

Standard replacement:
Customer returns the defective product to Kingston before the replacement part is shipped. Subject to availability, the replacement part will be shipped to the customer on the following business day of the product being received. All requests are processed within 2 business days.

Advanced Replacement:
Advanced replacement can be requested if replacement parts are needed immediately. Requesting this option will imply the customer has the defective part(s) and will ship them back to Kingston within 10 calendar days after receiving the replacement. A Credit Card is required (no debit cards) A hold will be applied for the list price of the item being shipped. If defective parts are not received, Kingston will charge the account accordingly. For product that has a MSRP of $1000.00 or greater, the credit card will be charged. Upon the return of the defective product, the charges will be reversed. Requests received after 5:00PM PST will be processed the following business day. By selecting this option the customer agrees to the above conditions. **Debit cards are not recommended as the placement of the hold will remove that amount from the "available balance" of the account. **

Discontinued Part Process:
Products that are no longer manufactured by Kingston, but are still under warranty will need to be returned first. Advanced replacements (cross-ships) are not available for discontinued parts. Based on availability, Kingston will ship either a new or recertified part as replacement. If replacement is not available, Kingston reserves the right to offer a different part of equal or lesser value as replacement.

Copy of your proof of purchase Attach proof of purchase

Documentation indicting place and date of purchase is required for warranty replacements.

Please sign me up for emails from Kingston about its products, services and news.

Email Options

Personal

Gaming

Enterprise

We’ll handle your information in line with our privacy policy.
To ‘unsubscribe’ click the link at the bottom of our emails.

Kingston Technology Company, Inc.
Kingston Digital, Inc.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Please correct the highlighted information above.

Documentation indicating place and date of purchase is required for warranty replacements.

Copy of your proof of purchase

Attach proof of purchase

Attach File

Keep in touch! Sign up to our emails for Kingston news and more.

Please sign me up for emails from about its products, services and news.

Kingston Technology Company, Inc.
Kingston Digital, Inc.

Email Options

Personal

Gaming

Enterprise

Email Address

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

For Kingston Connect communications, please register here.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

We’ll handle your information in line with our privacy policy.
To ‘unsubscribe’ click the link at the bottom of our emails.